We’re really pleased to report that the Care Quality Commission, the body that regulates and monitors care standards in England, has found us to be rated as “Good” in all areas. It’s a credit to the hard work of our office and care team that we continue to keep this standard. A few quotes from the report on CQC’s site are shown here, and you can see the report in full at the CQC site.
The registered managers promoted a culture that was person-centred; feedback from people, family members and staff evidenced this. The service was described as ‘organised’ and ‘well-managed’. One family member told us, “The company is well organised and the office is very responsive. All my concerns have been dealt with to my satisfaction and shortcomings addressed satisfactorily. I would recommend them.”
People’s needs had been assessed and staff had access to information about how to support people in line with their needs and preferences. People were supported to access health care and referrals to relevant professionals were completed when people’s needs changed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
CQC Report August 2022
What do you like most about our service? Don’t hesitate to provide feedback by contacting us!